If an item is a fault becomes apparent in the first 7 days of delivery, then the buyer may request for a refund (money-back) or a reship.
After 7 days of delivery but within the warranty period, for any faulty items, we reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof and we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. If the inspection result indicates that the item is faulty, we will repair or replace the item and responsible the reshipping fee. If the inspection result indicates that the item is not faulty, then the buyer is responsible for the reshipping fee.
After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee.