SunBao

If the buyer purchased a wrong item, then the buyer may request for an exchange. The buyer will not be eligible for a refund.
The buyer must inform us within the first 7 days of delivery.
The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee and also the price difference of the exchanged items.
A 30% restocking fee may be applied for all returns and exchanges at our decision.

If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
The buyer must inform us within the first 7 days of delivery.
Depending on the type of item, we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.

If an item is a fault becomes apparent in the first 7 days of delivery, then the buyer may request for a refund (money-back) or a reship.

After 7 days of delivery but within the warranty period, for any faulty items, we reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof and we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. If the inspection result indicates that the item is faulty, we will repair or replace the item and responsible the reshipping fee. If the inspection result indicates that the item is not faulty, then the buyer is responsible for the reshipping fee.

After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.

After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee.

Please check and confirm the carton number, weight and units quantity with carrier according the packing list we provided when sending the goods when receive the goods, if any items missed, please inform both of the carrier and us, we will help to check and consult with the carrier.

If the buyer does not want to wait for an out-of-stock item and if he has paid, then we will refund as soon as possible.

If the buyer requests to cancel an order, then we will try to intercept the order but a 50-10% of the invoice value may be applied for intercepted the order as restocking fee at our decision.