Return Policy & Guarantees
All items sold by NTC Supply have warranty period (Except some special deal), please find exact period in product description.
Buyers MUST contact us to send the defective items back for exchange within the warranty period.
Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
Please provide a filled Returned Merchandise Authorization (RMA) form for each item that needs to be returned. We do not allow returns without first requesting a confirmed RMA form. (Download the RMA form)
INSTRUCTION FOR RETURNING ITEM
Please contact us to confirm the RMA form BEFORE returning the item.
• Items without RMA form will not be accepted.
• Pack the RMA form on the front of the package.
• The returned item must be in original packaging.
• The buyer is responsible for the return shipping fee.
• We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
• Please allow 10 business days to process your returns or exchanges.
• We reserve the right to refuse any returns or exchanges for any reasons.